Shipping policy

Our team will process your order within 3 business days. Orders received after 5 p.m. will be processed on the next working day.
If your order is delayed, please use the tracking information provided in your order confirmation e-mail. We cannot be held responsible for carrier or customs delays.

Delivery time

All items in stock are shipped with the following estimated delivery times:

• Europe (EU and non-EU): 7 working days
• North America: 13 working days
• Australia: 15 working days

Worldwide shipping is free on all orders.
For large quantity orders, we carefully look for the most efficient shipping solution to optimize both cost and delivery time.

Each parcel is assigned a tracking number, which will be provided once your order has been dispatched.
Please note that these delivery times are estimates and do not include potential customs delays, which may vary depending on the destination country.

Refund Policy

We offer refund and/or exchange within 8 days after the delivery of your purchase, if 8 days have passed since the delivery, you will not be offered a refund and/or exchange of any kind.

Exchanges

Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Replacement

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ora.lu and send your item to Luxembourg Real Estate Partners SA - 70, avenue Guillaume - L-1650 Luxembourg.

​​Partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 8 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at sales@ora.lu and / or on +352 20 21 03 20.