Frequently Asked Questions
Products
Our products are handmade in Europe in small batches.
Use a soft, slightly damp cloth. Avoid abrasive cleaners, which could damage the glaze.
The CURVE and ALBA product pages specify compatibility with E26/E27 LED bulbs.
The installation guide and technical drawing are available on the product page. Consult them before preparing your installation.
Custom finishes are available on request. Contact us to discuss your project and the possible options.
Orders and Delivery
For any changes, contact us promptly with your order number. We will check what is still possible based on the progress of your order.
Our policy allows up to 5 business days for order processing, and then 2-5 working days for delivery for in stock items.
Yes, we ship worldwide with DHL. Orders to the United States and Canada are shipped DDP, with customs duties paid.
Use the tracking information sent by email. If you need help, contact us with your order number.
Returns and Support
Contact us with your order number for instructions. Please consult our shipping and returns policy and your applicable rights before sending your product back.
Contact us with your order number and photographs of the light and packaging. We replace damaged products at our own expense.
Trade
Yes. Our trade program supports architects, interior designers and hospitality professionals. It includes preferential trade pricing and technical documentation. Share your project details, quantities and preferred timeline with us.
Use our contact form or reach us by phone or WhatsApp Business on +352 20 21 03 20.